Terms & conditions
This page outlines the terms and conditions for both the sale and rental of equipment, including payment, taxes, shipping, and returns. The sale includes equipment ONLY. No other parts or accessories are included unless otherwise mentioned.
Scope of Application
These Terms and Conditions govern all sales and rentals of equipment provided by EQT-Solutions (“Supplier”). By placing an order, the Customer acknowledges and agrees to be bound by these Terms and Conditions unless otherwise agreed in a separate written contract.
Unless explicitly stated, all equipment is used surplus industrial equipment. Descriptions are made to the best of the Supplier’s knowledge, but the Customer is responsible for verifying suitability for their intended application. The sale includes equipment only. No accessories, cables, software, or additional parts are included unless expressly mentioned.
Pricing & Payment
All listed prices are net prices (VAT 0%), unless otherwise stated.
Full advance payment within 3 business days from sale is required prior to shipment, unless agreed otherwise.
EU private consumers: VAT will be added based on the VAT rate of the destination country.
EU business customers (excluding Finnish companies): VAT is not added if a valid VAT ID is provided.
Customers outside the EU: No VAT is applied.
The Supplier reserves the right to correct pricing errors and to refuse orders in cases of incorrect or incomplete information.
Shipping & Delivery
All shipments follow Incoterms 2020.
International shipments are handled by FedEx or DHL.
Items are packaged carefully to ensure safe transport.
Most orders ship within 2 business days after cleared payment.
The Customer must provide accurate contact information and monitor the shipment to avoid delays or additional charges.
The Customer agrees to:
Provide accurate shipping and contact information
Ensure compliance with local import regulations
Handle delivered goods responsibl
Inspect the shipment promptly upon arrival
All customs duties, import taxes, brokerage fees, and other governmental charges are the responsibility of the Customer.
If transportation cannot be completed due to the Customer’s failure to provide required documentation or pay applicable processing fees, and the shipment is returned to the Supplier:
A EUR 250 processing fee applies.
All shipping costs (both outbound and return) will be charged.
These costs will be deducted from any refund or invoiced separately if the refund amount is insufficient.
Damaged Shipments
If the shipping box or goods appear damaged:
The Customer must report the damage to the courier immediately upon delivery.
The Customer must take clear photographs of the damaged packaging and goods. Failure to follow these steps may void the ability to file a damage claim.
Return policy
EQT-Solutions aims for full customer satisfaction and values positive feedback.
Business Hours & Contact Information here
The Supplier will respond to inquiries as promptly as possible during business hours.
Eligibility for Returns
The Customer must contact the Supplier within 14 days of receiving the item if it does not function as described.
The Customer must provide a detailed explanation of the issue, including photographs.
Depending on the situation, the Customer may be offered:
A return for refund
A replacement unit
A repair or other agreed solution
The Supplier’s liability is limited to the maximum total value of the purchased unit. No consequential, indirect, or incidental damages are covered.
The Customer is responsible for return shipping and handling costs.
No refunds are provided for:
Damage caused by mishandling or improper use
Normal wear and tear
Units sold “AS-IS”, which are not covered by any warranty or return rights
Governing Law & Trade Compliance
These Terms and Conditions are governed by the laws of Finland. Any disputes arising from transactions shall be resolved in the competent courts of Finland, unless otherwise required by mandatory consumer protection laws.
Upon purchasing, the Customer guarantees and assumes full and exclusive responsibility for ensuring that all use, transfer, export, re-export, resale, and other disposition of the products complies with all applicable laws and regulations, including without limitation export-control, sanctions, dual-use, and customs requirements in Finland, the European Union, and any other relevant jurisdiction.
The Customer is required to immediately inform the Supplier of any changes to the information at any time. After delivery, the Supplier bears no responsibility or liability for the Customer’s continued compliance with any applicable requirements.
(1) The Customer shall not sell, export or re-export, directly or indirectly, to the Russian Federation/Belarus or for use in the Russian Federation/Belarus any goods supplied under or in connection with this Agreement that falls under the scope of Article 12g of Council Regulation (EU) No. 833/2014 and No. 765/2006.
(2) The Customer shall undertake its best efforts to ensure that the purpose of paragraph (1) is not frustrated by any third parties further down the commercial chain, including by possible resellers.
(3) The Customer shall set up and maintain an adequate monitoring mechanism to detect conduct by any third parties further down the commercial chain, including by possible resellers, that would frustrate the purpose of paragraph (1).
(4) Any violation of paragraphs (1), (2) or (3) shall constitute a material breach of an essential element of this Agreement, and the Supplier shall be entitled to seek appropriate remedies, including, but not limited to: (i) termination of this Agreement; and (ii) a penalty of 20 % of the total value of this Agreement or price of the goods exported, whichever is higher.
(5) The Customer shall immediately inform the Supplier about any problems in applying paragraphs (1), (2) or (3), including any relevant activities by third parties that could frustrate the purpose of paragraph (1). The Customer shall make available to the Supplier information concerning compliance with the obligations under paragraph (1), (2) and (3) within two weeks of the simple request of such information.
Questions?
We’re here to help.
Contact us if you have any questions regarding items or shipping. We will reply your message as quickly as we can. However, please refer to our business hours in Finland: 8:30 - 16:00.
Phone
+358 50 410 2278
Email
satu.kurkilahti@eqtsolutions.fi
Address
EQT-Solutions Oy
Martinkatu 8
FIN-21200 Raisio
Finland
Heinonen Erkki
CEO, Business development and supply line management
erkki.heinonen@eqtsolutions.fi
Salmela Toni
COO, Business development and project management
toni.salmela@eqtsolutions.fi
Kurkilahti Satu
CINO, Business development and sales
satu.kurkilahti@eqtsolutions.fi
Orrela Salla
Financials and administration
salla.orrela@eqtsolutions.fi
Lindholm Jukka
Technology and sales
jukka.lindholm@eqtsolutions.fi
