Terms & conditions
This document outlines the terms and conditions for both the sale and rental of equipment, including payment, taxes, shipping, and returns. The sale includes equipment ONLY. No other parts or accessories are included unless otherwise mentioned.
Payment & Pricing
Prices are net prices, VAT 0%. Full advance payment unless separately agreed.
In case:
A private purchaser / consumer inside EU, please note that VAT (tax) will be added to the total price. Tax rate (%) is determined by the destination country, same as given in the delivery address.
A business buyer inside EU (except Finnish companies), please provide us your valid VAT ID and the price stays the same (no VAT added)
Outside EU VAT is not applied
Finnish companies & private consumers tax (VAT 25.5%) will be added to the price
Taxes
All customs duties, import fees, and applicable state and local taxes are the responsibility of the buyer, unless a valid sales tax exemption certificate is provided.
If these fees fail to be paid by the customer and the shipment is returned to us, a $250 processing fee and all shipping costs (both to and from the buyer) will apply. These charges will be deducted from any refund, or billed directly if the refund does not cover the full amount.
Shipping & Handling
Delivery terms: Incoterms 2020 applies
Our International shipping service partners: FedEx and DHL
All items are packaged with care to ensure full protection during shipping.
Most items are shipped within 2 business days of cleared payment.
To ensure smooth delivery and avoid any extra charges, please provide complete and accurate contact information and monitor your shipment so you can promptly handle any customs or delivery requirements.
If any transportation or customs related documents fail to be delivered and the shipment is returned to us, a $250 processing fee and all shipping costs (both to and from the buyer) will apply. These charges will be deducted from any refund or billed directly if the refund does not cover the full amount.
In case of a damaged shipping box, the damage has to be reported to the courier in pursuance of receiving the delivery.
Additionally, pictures of the damaged box / goods should be taken immediately.
EQT-Solutions Return policy
A 5 Star Positive Rating is important to us!
Please contact us if you find defects from the unit and we will agree to further actions.
Contact us within 14 days after receiving the purchased unit if it should fail to work as we described. Please explain the failure in details with pictures included. According to our return policy you have the option to return the item and/or receive a replacement or get a refund. Please note the buyer is responsible for the return shipping & handling charges.
We do not offer refunds for products that are damaged due to mishandling by the buyer. Additionally, our return policy does not cover malfunctions resulting from normal wear and tear or improper use of the equipment.
Our return policy limits liability to cover max total value of purchased unit as well It does not cover “AS-IS” – sold units.
Business hours and details: We will reply your message as quickly as we can.
However, please refer to our business hours in Finland: 8:30 - 16:00.
Questions?
We’re here to help.
Contact us if you have any questions regarding items or shipping. We will reply your message as quickly as we can. However, please refer to our business hours in Finland: 8:30 - 16:00.
Phone
+358 50 410 2278
Email
satu.kurkilahti@eqtsolutions.fi
Address
EQT-Solutions Oy
Martinkatu 8
FIN-21200 Raisio
Finland
Heinonen Erkki
CEO, Business development and supply line management
erkki.heinonen@eqtsolutions.fi
Salmela Toni
COO, Business development and project management
toni.salmela@eqtsolutions.fi
Kurkilahti Satu
CINO, Business development and sales
satu.kurkilahti@eqtsolutions.fi
Orrela Salla
Financials and administration
salla.orrela@eqtsolutions.fi
Lindholm Jukka
Technology and sales
jukka.lindholm@eqtsolutions.fi