Terms & conditions
This sale includes the equipment ONLY.
No other parts or accessories will be included unless otherwise mentioned in the sales notification.
Payment
Full payment is due within 3 business days from sale unless separately agreed otherwise in advance.
Please note that all prices are VAT (tax) excluded and EXW Finland office (EXW = Ex Works).
In case you are:
A private purchaser / consumer inside EU, please note that VAT (tax) will be added to the total price. Tax rate (%) is determined by the destination country, same as given in the delivery address.
A business buyer inside EU (except Finnish companies), please provide us your valid VAT number and the price stays the same (no VAT added)
Outside European Community VAT is not applied
Shipping and Handling
International shipping is available!
All items are packaged with care to ensure full protection during transit.
We ship packages with Fedex and freight with TNT unless requested otherwise.
All courier shipments are insured based on the unit’s value and not weight
Letters can be selected to shipped with either standard postal services (no insurance nor tracking code) or with courier services (includes the insurance and tracking code).
Most items are Shipped within 2 business days of cleared payment.
Orders placed after 10 a.m. GMT+2 Friday will ship the following Monday
Please note that the goods are sold “as is, where is” basis, EXW Raisio, Finland (Incoterms 2010), if not mentioned otherwise.
Buyer is responsible for taxes, duties and other possible import charges.
Warranty and Returns
A 5 Star Positive Rating is important to us!
Contact us within 14 days after receiving the purchased unit to request a refund if you notice any failure (If the item includes warranty). Please explain the failure in details with pictures included and pack the unit to the same box it was delivered to you. We will order a return ticket for the failing unit. We will issue the full refund of the unit price after receiving the unit back to us. Please note that as a buyer you are responsible for the return shipping & handling charges.
If the product is damaged due to the Buyer's mis-handling or return shipping process, we will not refund, and we will notify eBay for return policy abuse.
AS-IS items are sold without warranty.
Buyer pays shipping charges for returned items.
Questions?
We’re here to help.
Contact us if you have any questions regarding items or shipping. We will reply your message as quickly as we can. However, please refer to our business hours in Finland: 8:30 - 16:00.
Phone
+358 50 410 2278
Email
satu.kurkilahti@eqtsolutions.fi
Address
EQT-Solutions Oy
Martinkatu 8
FIN-21200 Raisio
Finland
Heinonen Erkki
CEO, Business development and supply line management
erkki.heinonen@eqtsolutions.fi
Salmela Toni
COO, Business development and project management
toni.salmela@eqtsolutions.fi
Kurkilahti Satu
CINO, Business development and sales
satu.kurkilahti@eqtsolutions.fi
Orrela Salla
Financials and administration
salla.orrela@eqtsolutions.fi
Lindholm Jukka
Technology and sales
jukka.lindholm@eqtsolutions.fi